Minecraft Support: How to Contact Mojang and Get Real Help
Official Minecraft support is at help.minecraft.net, with no phone line. Who handles accounts, purchases, bugs and refunds, and how to spot fake support.
Official Minecraft support lives at help.minecraft.net. Search for your problem there, and if the help article doesn’t fix it, use the contact option at the bottom of the article to reach the support team. Mojang and Microsoft don’t offer phone support, and they never contact you first through Discord, Instagram or direct messages.
Which channel for which problem
| Problem | Where to go |
|---|---|
| Can’t sign in, lost account, hacked account | help.minecraft.net, plus Microsoft’s account recovery if you can’t sign in to the Microsoft account itself |
| Bought Java or Bedrock on minecraft.net | help.minecraft.net |
| Bought on Xbox, PlayStation, Switch, Google Play or App Store | That platform’s support (Xbox Support, PlayStation Support, and so on) |
| Code won’t redeem | help.minecraft.net; see also how to redeem a Minecraft code |
| Game bug you can reproduce | bugs.mojang.com |
| Feature ideas | feedback.minecraft.net |
| Minecraft Education | The separate Minecraft Education support site, or your school’s IT team |
Since Minecraft accounts became Microsoft accounts, many login problems are really Microsoft account problems. Our account migration and recovery guide walks through the common cases.
Before you contact support
Most problems have known fixes. Try these first:
- The troubleshooting section for crashes, connection errors and lag.
- Check minecraft.net or Mojang’s official social accounts for outages. If servers are down for everyone, support can’t speed it up.
- Have your details ready: the email on your Microsoft account, where you bought the game, the date of purchase, and a screenshot of any error.
Reporting a bug
The bug tracker at bugs.mojang.com is where Mojang collects bug reports for Java, Bedrock and its other games. Search before reporting; most bugs already have a ticket, and voting on an existing one helps more than filing a duplicate. A good report says what you did, what you expected, what happened, and which version and platform you’re on.
Refunds
Refunds are handled by the store you bought from, under that store’s rules. Purchases on minecraft.net go through Minecraft support. Console and phone purchases go to Xbox, PlayStation, Nintendo, Google Play or Apple. Minecoins and Marketplace items follow the platform’s digital purchase rules too. “Refund helper” services that ask for your login are scams.
Spotting fake support
Real support:
- Never asks for your password or a two-step verification code.
- Never contacts you first about a “ban” or a “prize.”
- Only sends links on minecraft.net, microsoft.com and xbox.com domains (and the help.minecraft.net address).
Fake support messages usually create urgency: “your account will be deleted in 24 hours.” Ignore them, and if you’ve already typed your password somewhere suspicious, change it from account.microsoft.com straight away and turn on two-step verification.
For the reference sites we trust for game facts (as opposed to account help), see useful Minecraft resources. The accounts section has more on keeping your account safe.
Common questions
How do I contact Mojang directly?
Go to help.minecraft.net, find the article closest to your problem, and use the contact option there. There's no public phone number or official support Discord.
How do I get a refund for Minecraft?
Ask the store you bought it from. Purchases from minecraft.net go through Minecraft support, and console or phone purchases go through Xbox, PlayStation, Nintendo, Google Play or Apple, each with its own rules.
Will Minecraft support ever ask for my password?
No. Real support never asks for your password or a security code. Anyone who does is trying to steal your account.
Sources & verification
Facts on this page are checked against these references and in-game behavior for the stated edition(s). how we verify.
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